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Bigfishhead

Not receiving Leader board reward on July event

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Hi Team,

I got two accounts (jckingjc and bigfishhead) both end up top 50 in July monthly Leader board campaign. But only one received reward.(jckingjc)

Both accounts are link to the same book of Orbs with address below.

17iCZJt4CLuW3pzQZCEFGsSqXi5bqKSMbM

I can only see one darkstatue in my wallet.

Would you please have a look?

Cheers

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Hi @Bigfishhead 

Thanks for your message. 

I checked your account jckingjc and there is no wallet linked to it. 

Please be aware that a wallet could be linked to only one SoG account. That explained why you didn't received the card, no wallet is linked to it, so we do not know to which wallet address to send the card. As soon as you will link a wallet address to it, please let me know, I will ask to the team to send you it again. 

Thanks, I look forward to hearing from you.

 

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Thanks for your quick reply! The account jckingjc has got the card. The account bigfishhead is the one missing the card. Now I've linked account with book of orbs. I will try to keep it linked as long as I can. The address I linked into is below. Cheers!

17iCZJt4CLuW3pzQZCEFGsSqXi5bqKSMbM

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6 hours ago, Bigfishhead said:

Thanks for your quick reply! The account jckingjc has got the card. The account bigfishhead is the one missing the card. Now I've linked account with book of orbs. I will try to keep it linked as long as I can. The address I linked into is below. Cheers!

 17iCZJt4CLuW3pzQZCEFGsSqXi5bqKSMbM

Hi @Bigfishhead 

Many thanks, we just send you the card, here is the transaction link : 

https://xchain.io/tx/89678c3af3e7df9b0154e33bfd511d8c2e04a79de38d811b82ac2091e8a87ba2

Have a nice day and game :) 

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On 8/15/2018 at 12:15 AM, Bigfishhead said:

I've received it! Thank you for the prompt help and support!

 

Hi @Bigfishhead 

Glad to hear that ! Do not hesitate to let us know if you have any further questions :) 

Have a nice day and game ❤️ 

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6 hours ago, Bigfishhead said:

Hmmm.. Am I the only one not receiving August lead board reward? Or it is still processing. I do have wallet linked on both accounts btw...

We are facing some delay issues for the leaderboard reward. I hope it all cards will be send on next week, I will keep you update.

Thanks for your patience, really sorry for the inconvenience.

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On 9/13/2018 at 9:25 PM, eds_Yzia said:

We are facing some delay issues for the leaderboard reward. I hope it all cards will be send on next week, I will keep you update.

Thanks for your patience, really sorry for the inconvenience.

All good! Thank you for the updates :)

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On 9/13/2018 at 9:25 PM, eds_Yzia said:

We are facing some delay issues for the leaderboard reward. I hope it all cards will be send on next week, I will keep you update.

Thanks for your patience, really sorry for the inconvenience.

Got the card now! Thank you :)

Edited by Bigfishhead
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