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cdex

reward video not playing on the new map (Oct's eyes)

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Android

Latest version 

There's one 5 hp reward video that gives an error every time right at the start. The video closes and no stamina is given. 

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Hi @cdex 

We are really sorry for the inconvenience.

Could you please tell me what is your android version? (Android 8 or 7?) 

Thanks for your report, I look forward to hearing from you.

 

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On 8/20/2018 at 10:12 AM, eds_Yzia said:

Hi @cdex 

We are really sorry for the inconvenience.

Could you please tell me what is your android version? (Android 8 or 7?) 

Thanks for your report, I look forward to hearing from you.

 

7.1.1

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4 hours ago, cdex said:

7.1.1

Many thanks ! :) I will update the dev team about this. 

I just send you a PM, so please check your private mailbox on the forum.

Thank you again for your helpful report, and really sorry for the inconvenience.

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11 hours ago, eds_Yzia said:

Hi there,

Could you please let us know if you are still facing this issue since the last release 1.2.18?

Thanks, I look forward to hearing from you

@cdex  @Bigfishhead

Thanks for fixing this! I now randomly trigger videos play a few times a day.

But I believe It only triggers when stamina is below 14 and some other criteria involved. I never trigger the video when stamina is above 14.

Cheers

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Hi @cdex 

Could you please send me a screenshot with the version of your game and your android version ? (you can send me these items into a private message). 

Thanks a lot for your help, and sorry for my late reply.

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Hello,

 

I just checked again and video ads working for me. Maybe @cdex this was an unavailable video that have been pushed at this very moment you were requesting it, or may be something with your device especially.

 

Please tell us if this is occuring each time, post your concerned device and like @eds_Yzia said, android / SoG version.

 

Thanks

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Hi Team,

I noticed this issue recently. I've been grinding the Octs eyes for more than a week never got video triggered. The reward video will never triggered on the last map - monthly campaign (Oct's eyes).

I used to have it trigger most of the time when my energy is below 15. I have 39 in total at moment. It works and will trigger several times during the day on other campaign maps.

But for this Octs eyes it never triggered. It does not matter how much energy left on my bar. Whether it is 0, 1,2,3 or just below 15 like 13 ,11, Basically it will not trigger the video.

I did spend some crystal when I try to run through this Octs eyes campaign. After renew my energy by using crystal and I get to play the final level twice just after a short wait (10 mins) 40 energy in total and it will bring my energy to 0 again. In that situation it never trigger the video either. (which in the past it triggers most of time for me)

I think this might be a bug...

Just to let you know..Im on Samsung Galaxy S8, Android 7.0. Game version 1.2.18. In game user name bigfishhead

Cheers

  • Thanks 1

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Hi @Bigfishhead 

Many thanks for your report. 

I forward it to the team, we will have a look into this, and get back to you.

Thanks again, do not hesitate to let me know if you have any further comment. 

Have a nice day :) 

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17 hours ago, eds_Yzia said:

Hi @Bigfishhead 

Many thanks for your report. 

I forward it to the team, we will have a look into this, and get back to you.

Thanks again, do not hesitate to let me know if you have any further comment. 

Have a nice day :) 

👍👍👍

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