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eds_Yzia

Blockchainization issue

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Hi Everyone,

We are really sorry, we currently encounter a technical issue with the blockchainization.
Sorry again for the inconvenience, our team is doing its best to solve this as soon as possible. 

Please do not hesitate to send us a message if you have any further questions.

Thanks for your understanding and patience, have a nice game !

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Correction. 200 Crystal still in account not taken. But it shows 1/3 blockchainized and next blockchainization require 35 diamonds...

So the issue still there...not fixed

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7 hours ago, Bigfishhead said:

Correction. 200 Crystal still in account not taken. But it shows 1/3 blockchainized and next blockchainization require 35 diamonds...

So the issue still there...not fixed

Hi @Bigfishhead

could you please send me a PM with your SoG account name and the wallet address linked to it? (The related account) :) 

Thanks, I look forward to hearing from you^^

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3 hours ago, eds_Yzia said:

Hi @Bigfishhead

could you please send me a PM with your SoG account name and the wallet address linked to it? (The related account) :) 

Thanks, I look forward to hearing from you^^

Thank you. PM done. Hopefully the issue get resolved soon!

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Hi there,

If you face any issue with the blockchainization, please send me a PM with the following information

- SoG account name

- Public Wallet address linked to it

- The name of the card you wanted to blockchainize.

Many thanks for all your patience and understanding, sorry again for this inconvenience. 

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On 11/2/2018 at 11:18 PM, eds_Yzia said:

Hi there,

If you face any issue with the blockchainization, please send me a PM with the following information

- SoG account name

- Public Wallet address linked to it

- The name of the card you wanted to blockchainize.

Many thanks for all your patience and understanding, sorry again for this inconvenience. 

Hi Yzia,

Has this issue been fixed on the new version 19? 

Thank you.

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20 hours ago, h3nd3r said:

hi I have the same problem trying to blockchainized a card...

what should I do?

Hi @h3nd3r 

Really sorry for the inconcenience. 

Could you please send me a PM with the following information 

- SoG account name

- Public Wallet address linked to it

- The name of the card you wanted to blockchainize.

For now, you just need to be patient, thanks for your understanding.

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Hi there,  

The blockchainization is fixed now, so you should be able to blockchainize card.

We are currently working on the process for the players who do not received their blockchain card, if you try to blockchainize a card you already tried, you will receive an error, this is something intented. Please wait that we complete the process, I will update this post when it will be completed done.  

Thanks a lot for your understanding, do not hesitate to send me a message for more information !

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