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jjjj

Party randomly gets unequipped without consent

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I've been a tester for this game for over 4 months. Most of the bugs I've encountered are problems with quest progress updating (20+ times) in version 1.2.12 and earlier. 

I've run into the unequipped party bug around 4 times, so this seems like a rarer bug. Normally, I would quit and reopen the app to fix my party. This time, I was able to test the bug during a battle. Upon inspecting my team in team view, all of my cards were gone, and my party only had one card in it (Dark card). Upon entering battle, the party still registered only one card. This seems to be yet another problem with inconsistent state between the client and server, and should be fixed ASAP. This bug is triggered by changing cards in your active party. It seems unpredictable, and doesn't happen all the time. The incorrect party state persisted into battle (see screenshot), which seems to be the result of bad server logic involving party switching.

Why you need to fix the bug:

  1. People can pay money for your game.
  2. People do not want their cards to disappear.
  3. Purchased goods should not be able to disappear.
  4. The bug causes people to enter battles without a fully equipped party.
  5. The bug forces a loss on the user where a loss would have been unlikely.
  6. Bug causes user to lose hearts.

Community relations:

  1. I suggest using a script to see where this bug has occurred, and then award affected users with compensation in hearts, gold, gems, or some combination of these.
  2. Without taking these steps, it is hard to know if the development team actually cares about the userbase.
  3. I suggest a full audit on the server code that handles party-switching functionality; there seems to be inconsistent logic.

Other traceable bugs have occurred with resulted upon loss of hearts, progress or gold, and there has been no action taken by the team to compensate the affected users. This is concerning!

Client information: Android 8.1.0, Spells of Genesis build 1.2.14, installed from Google Play Store.

Screenshot_20180412-181553.png

  • Thanks 2

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Hi @jjjj

Many thanks for your report.

It was been forward to our Dev Team. I also send you a PM.

Thank you again, have a nice day, and do not hesitate to let me know if you have further issue.

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Hi @jjjj, are your 3 missing cards "blockchain" cards and not "in-game" cards like the one remaining on your deck?

If that's the case it's a known problem that sometimes the blockchain cards from your registered bitcoin/counterparty address are not loaded. It happens about once a week with my account and I have to restart the game or log off/in again.

I don't think this bug is triggered by changing cards, but the server having troubles/timeout to get the blockchain information for your address.

@eds_Yzia does EDS operate a own BTC/Counterparty node/database or do you depend on 3rd party api?

cheers

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6 hours ago, trebormag said:

Hi @jjjj, are your 3 missing cards "blockchain" cards and not "in-game" cards like the one remaining on your deck?

If that's the case it's a known problem that sometimes the blockchain cards from your registered bitcoin/counterparty address are not loaded. It happens about once a week with my account and I have to restart the game or log off/in again.

I don't think this bug is triggered by changing cards, but the server having troubles/timeout to get the blockchain information for your address.

@eds_Yzia does EDS operate a own BTC/Counterparty node/database or do you depend on 3rd party api?

cheers

Hello,

 

I was about to ask the same question. We use an external wallet checking service to *load* blockchain cards. If that service is down at this moment (which could occur rarely like @eds_Yzia said), this could explain unavailibility of these cards both in deck / card list of a player.

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Please fix that!

It happened about 20 times the past 4 days!

How should I win the battle if my 3 blockchain cards are missing?

And again 20 stamina lost!!!

Screenshot_2018-04-26-11-09-43.thumb.png.3d8649310d4a5569de076901e5c7101b.png

 

And the crazy thing is that after winning a raid game with all my cards, my blockchain cards disappear for the next game!!!

And again loosing 40 points!!!

Screenshot_2018-04-26-17-34-26.thumb.png.222db6eda93c29229514692f50ebb6c3.png

 

I spent a fortune buying blockchain cards the past years and now that!

People are loosing stamina and possibly money!

A compensation with gems would be appropriated.

 

If EDS uses an external service to load the blockchain cards, why not store this information on your server? If the service is down then you could provide the previous blockchain card data from your server.

cheers!

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There is a problem with book of orbs and whole blockchain.  I do not see my cards - blockchained.  Any ideas? 

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This is a problem that happens regularly to me. Try to close the app/tab and reload or better yet try to log in again. That fixes it most of the time but not always. Usually they come back after a few minutes. Unfortunately it happens several times a day so it gets a bit annoying.

Another good practice is always checking your inventory before starting a fight so you don't accidentally end up with half or even all of your cards missing. 

Edited by Burning

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I have been trying to play all day, must have refreshed 50 times every couple of minutes and every time blockchain cards are missing

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Hi,

We are really sorry about this issue and we are really sorry for the inconvenience.

The team is doing its best to find a fast fix, unfortunately it's not so easy. 

Please do not hesitate to check your private message, I send you one.

Thank you again for all your understanding, we apologize again for this.

Regards,

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Hello All, there seems to be an issue regarding the Indiesquare API that may be affecting your blockchain assets. We are diligently investigating the issue. Where possible please look to the book of orbs web app in regards to your orb storage and we'll work to resolve this ASAP. 

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