Jump to content

Recommended Posts

Hi, since i have updated my phone the video ad doens't work anymore crash...

Game version:1.2.16

Android version:8.0.0

Phone: sm-g935f

Share this post


Link to post
Share on other sites

Hi @freek,

Thanks for your report and these details. 

Could you please tell me a bit more about your issue?

Does the game crash? Or the video add just does not refill your endurance please? 

Do you have an error message? (if you could send me a screenshot it would be nice). 

Furthermore, in order to try to reproduce your issue, could you please tell me when the issue exactly occurs? When the pop-up to watch the video shows, or when you click on it, or after the video perhaps? This would be really helpful information for us.

Thanks a lot again for your report, I look forward to hearing from you :) 

Share this post


Link to post
Share on other sites
On 6/20/2018 at 1:58 PM, eds_Yzia said:

Hi @freek,

Thanks for your report and these details. 

Could you please tell me a bit more about your issue?

Does the game crash? Or the video add just does not refill your endurance please? 

Do you have an error message? (if you could send me a screenshot it would be nice). 

Furthermore, in order to try to reproduce your issue, could you please tell me when the issue exactly occurs? When the pop-up to watch the video shows, or when you click on it, or after the video perhaps? This would be really helpful information for us.

Thanks a lot again for your report, I look forward to hearing from you :) 

When I click on the play to watch the video sog crash (spell of genesis has stopped)

  • Thanks 1

Share this post


Link to post
Share on other sites

Hi @freek 

Thanks for your feedback, this is currently under investigation on our side. I will get back to you if we need more informations.

Thank you again for your patience, really sorry for the inconvenience.  

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now

×